FAQs


PRODUCT

Are your products authentic?
Without the slightest of doubt, yes. All our products are directly imported from the brands’ physical or online stores so you can purchase with an absolute peace of mind of its authenticity. As streetwear lovers ourselves, we are very serious about the authenticity of our goods - so you can be 100% sure that there will be no fakes when you buy from dropncop.

What brands do you offer?
We offer the most hype and limited edition streetwear sneakers, accessories and apparel from Nike, Adidas, Supreme, Off-White, Palace, Bathing Ape, KITH and many more.

What do you mean by
in-stock, pre-order, back-order items?

In-stock items are products which we already have in hand. They are ready to be shipped within 1-3 days after an order has been placed and payment has been done.


Pre-order items are products which are going to be released. Pre-orders are subject to availability. We will send you an email usually in 1-3 working days after the release date of the product to update you of its status. In the event that we are unsuccessful in getting your product, a full refund will be issued.

Back-order items are products which are available to purchase but will require some waiting time as we have to order them directly from the brand stores. Items usually takes around 5-7 working days to reach us and we will ship them to you immediately when they arrive.



SHIPPING


Detailed shipping information can be found in our Shipping page.



PAYMENT


What payment methods do you accept?

We accept all payment methods via debit/credit cards (Visa, Mastercard and American Express) and Paypal.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your debit/ credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.


ORDER


I have placed my order, where is my confirmation email?
The confirmation email will be sent within 15 minutes after you place your order. Please also check the “Junk” or “Spam” folder of your email. If you do not receive a confirmation email, please contact us with your order number via our contact form.

After placing an order, how long will I need to wait for it to be shipped?
For Pre-order items, we will receive them in approximately 10-12 working days after release date and ship it out to you. For Back-order items, we will receive them in approximately 7-10 working days and ship it out to you. For In-stock items, we will be able to ship it to you 1-2 working days.


CREDITS


What are credits?
Credits are dropncop's in-store currency which can be used to purchase products. You will need to register an account in order to top up credits. Please note that credits cannot be cashed out and can only be used to purchase products in our store.


How can I get credits?
It can be issued to you or purchased (top-up). Whenever you buy credits, additional credits will be given on top of the amount that you pay. To purchase them, click on the “Credits” tab. You will need to have an account in order to top up and use them.

How much is a credit worth?
1 credit is worth 1 Singapore Dollar (SGD).

CONSIGNMENT

For consignment enquiries, please contact us via our contact form and we will attend to you shortly.